Our flat roofs come with a lifetime guarantee!
Due to the quality of our products and installations, it is very rare that us there at High-Tech Membrane Roofing ever get a service call. But even with a lifetime guarantee , we are not infallible and so, on the very odd occasion that something does go wrong, we are committed to putting any problems right as soon as physically possible.
As valued customers, you deserve the very highest standards of service and care. We were delighted to receive a message from one such family, the Kitchenhams, who had contacted us about a leaking roof.
A quick email to let you know how impressed we have been with how High-Tech Membrane Roofing responded to our roof leak. We had the roof installed by you in 2006 and so, having developed a leak seven years later, we were sceptical as to whether the lifetime guarantee we were given would actually be honoured.
We called on the Saturday afternoon and received a call back within the hour to confirm that someone would be there the following day (Sunday morning of a Bank Holiday weekend!) True to his word, Jason turned up and fixed the problem. Jason advised that he would visit again during the week to check that all was ok, and again, true to his word, he did.
We also received a further call tonight from the office to see if everything was still ok. Wow!
“It is rare to find such a fantastic service and even more rare to have a guarantee honoured so effectively and without quibble. Thanks to Jason and all concerned.
Best regards,
Scott and Jacqui Kitchenham
It is unfortunate that for many companies, a ‘lifetime guarantee’ doesn’t actually last for a lifetime. However, at High-Tech Membrane Roofing, our lifetime guarantee is exactly that – a unique, rock-solid, no quibble guarantee, which carries a 20 year full product and labour warranty .
If you choose to move within this period, the guarantee can be fully transferred on request to the new property owners and will then expire at the end of the 20 years. But if the original purchaser of our membrane roofing system is still the property owner at the end of the 20 year period, the guarantee remains in place until the property is passed on or sold.
This, to us, is the definition of a LIFETIME guarantee .
